Shaping order
out of chaos
Arcadia Intra
Arcadia Intra
Arcadia Intra is an internal corporate portal designed for Arcadia Inc. The goal of the project was to overhaul the portal’s design to reflect the company’s updated business processes and modernize the visual identity, all while accommodating the diverse needs of regular employees, managers, and administrators.
Arcadia Intra is an internal corporate portal designed for Arcadia Inc. The goal of the project was to overhaul the portal’s design to reflect the company’s updated business processes and modernize the visual identity, all while accommodating the diverse needs of regular employees, managers, and administrators.
Contribution
Contribution
UX Design
UX Design
User Research
User Research
User Testing
User Testing
Year
Year
2020
2020
User Study
User Study
Problem
The outdated portal lacked responsiveness and key features, making it inefficient for employees, managers, and administrators.
Problem
The outdated portal lacked responsiveness and key features, making it inefficient for employees, managers, and administrators.
Problem
The outdated portal lacked responsiveness and key features, making it inefficient for employees, managers, and administrators.
Methodology
Interviews and expert evaluations uncovered usability issues and gaps in the portal’s structure.
Methodology
Interviews and expert evaluations uncovered usability issues and gaps in the portal’s structure.
Methodology
Interviews and expert evaluations uncovered usability issues and gaps in the portal’s structure.
Key Insights
Key Insights
Employee Needs
Simplify the desktop experience with parity for mobile-exclusive features, such as requesting days off.
Simplify the desktop experience with parity for mobile-exclusive features, such as requesting days off.
Simplify the desktop experience with parity for mobile-exclusive features, such as requesting days off.
Differentiate news content from actionable items for better usability.
Differentiate news content from actionable items for better usability.
Differentiate news content from actionable items for better usability.
Managerial Needs
Provide seamless request management tools across mobile and desktop versions.
Provide seamless request management tools across mobile and desktop versions.
Provide seamless request management tools across mobile and desktop versions.
Reduce reliance on external management services by integrating these functionalities within the portal.
Reduce reliance on external management services by integrating these functionalities within the portal.
Reduce reliance on external management services by integrating these functionalities within the portal.
Administrator Needs
Separate the file and widget management systems to improve information organization and efficiency.
Separate the file and widget management systems to improve information organization and efficiency.
Separate the file and widget management systems to improve information organization and efficiency.
Design Process
Design Process
1
Ideation
Explored solutions for platform parity, simplified navigation, file and widget management tools through brainstorming and workshops.
2
User Flows
Mapped interaction flows for employees, managers, and administrators based on identified requirements.
3
Information Architecture
Reorganized widgets into distinct categories (actions, news, information, files, etc.) for clarity and usability.
4
Wireframing
Created low- and mid-fidelity wireframes for mobile and desktop, reflecting new IA
5
Prototyping
Developed interactive prototypes showcasing new tools like quick-action approvals and file management systems.
User Flows Example
1
Ideation
Explored solutions for platform parity, simplified navigation, file and widget management tools through brainstorming and workshops.
2
User Flows
Mapped interaction flows for employees, managers, and administrators based on identified requirements.
3
Information Architecture
Reorganized widgets into distinct categories (actions, news, information, files, etc.) for clarity and usability.
4
Wireframing
Created low- and mid-fidelity wireframes for mobile and desktop, reflecting new IA
5
Prototyping
Developed interactive prototypes showcasing new tools like quick-action approvals and file management systems.
Design Solutions
Design Solutions
Widget Redesign
Improved Information Architecture
Clearly separated informational widgets (news, new positions) from actionable ones (requests, manage staff, etc.) by providing categories and labeling.
Improved Information Architecture
Clearly separated informational widgets (news, new positions) from actionable ones (requests, manage staff, etc.) by providing categories and labeling.
Cross-Platform Parity
Ensured that all key features, such as request approvals (managers) and days-off requests (employees), are available on both mobile and desktop.
Cross-Platform Parity
Ensured that all key features, such as request approvals (managers) and days-off requests (employees), are available on both mobile and desktop.
Widget Management Tools
Introduced a widget management tool for admins to organize and customize the portal easily.
Widget Management Tools
Introduced a widget management tool for admins to organize and customize the portal easily.
File Management System
Created a file management system with visual hierarchies to store files separately from widgets and organize them in a structured way.
File Management System
Created a file management system with visual hierarchies to store files separately from widgets and organize them in a structured way.
Outcomes
Outcomes
Intra Desktop & Mobile
Cross-Platform Consistency
Unified key features and workflows across mobile and desktop for employees, managers, and administrators.
Cross-Platform Consistency
Unified key features and workflows across mobile and desktop for employees, managers, and administrators.
Improved Usability
Simplified navigation and clear widget categorization enhanced user efficiency.
Improved Usability
Simplified navigation and clear widget categorization enhanced user efficiency.
Enhanced Administration
New tools for file and widget management reduced administrative complexity.
Enhanced Administration
New tools for file and widget management reduced administrative complexity.
Modernized Design
A consistent, accessible visual system ensured a seamless experience across all devices.
Modernized Design
A consistent, accessible visual system ensured a seamless experience across all devices.
Business Efficiency
Streamlined workflows and integrated tools boosted productivity and reduced dependency on external systems.
Business Efficiency
Streamlined workflows and integrated tools boosted productivity and reduced dependency on external systems.
Team
Team
Danil Gusev, Anna Karpushina: UX/UI design
Danil Gusev, Ilya Popov, Julia Leokine: Mobile Adaptation
Arcadia Inc.: Software implementation
Danil Gusev, Anna Karpushina: UX/UI design
Danil Gusev, Ilya Popov, Julia Leokine: Mobile Adaptation
Arcadia Inc.: Software implementation
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